About Us

Frank Shaw (Bayonet) Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Frank Shaw (Bayonet) Limited
Unit C
Chancel Close
Gloucester
GL4 3SN

Phone: 01452 501118
Fax: 01452 500263
Email: Sales@frankshaw.co.uk
VAT GB 268 0221 17

Making A Purchase

You may only purchase goods on this site for invoice and delivery in the UK. For all other countries please send us your enquiry. Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the basket. After you have finished your selection, click on 'your basket' and you will be asked fordetailswe need to be able to complete the order.

We acceptcard payment fromVisa and Mastercard.

Although the system will send you an invoice as soon as payment is made this does not consititute a contract to supply. We say this to protect ourselves from mistakes that can happen e.g. a wrong price has been entered, the product is nolonger available, other circumstances that mean it is not possible or uneconomic for the order to be fulfilled.

Shipping And Delivery

Goods will normally be despatched by Royal Mail Standard Parcel Service or a delivery service. Despatch will normally take place on the next working day.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. If you wish to cancel a refund will be sent to your card on notification

Tax Charges

VAT at 20% is added for all orders for delivery in the UK.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. No card information is retained.

ContactingUs

If you need to contact us, please email us using the link on the store page, alternatively, you can call on 01452 501118 (International +44 1452 501118) or fax us on 01452 500263 or write to us at Unit C, Chancel Close, Gloucester, GL4 3SN, United Kingdom

Privacy Policy

Frank Shaw (Bayonet) Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

If the goods are faulty or damaged please e mail us with a description of the problem. We may request that you return the goods to us at your expense, which will be refunded on receipt after the claim has been verified. If you have ordered the incorrect item, you may return this to us at your expense and a refund will be issued less a 15% restocking and handling charge on receipt. We advise you to obtain a proof of despatch for your insurance purposes when sending returns to us.